ramin communications
Governance of Information and Communication Technology

Getting more from the time and money invested in online services

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6. Business Change

• Changes in services/functions or method of delivery
• Outsourcing of call centres, hosting of websites, content managment, site design, financial transactions
• Clients move from post and face to face > to telephone (voice) > Internet (written)
• Portals, Search Engines, Web advertising, I-Tunes and YouTube

www.ramin.com.au/itgovernance/value-of-online-services-6.shtml last updated 22 September 2008.
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