Getting more from the time and money invested in online services

5. Agency and Cross Agency Stakeholders

Financial Accountability/Security/Reliability - Infrastructure (Webserver software/hardware, content management software, network connection)
Role of Authors, Editors, Business Owners, Marketing, IT
Accessibility - discoverability, metadata, language, layout, maintaining content, technically accessible using specific devices and over poor links, download time
Interoperability - open format standards to ensure information can be read
Content - Currency/Accuracy
Compliance/Legal Requirements - copyright, record keeping
Authentication of visitors
Privacy requirements when handling personal data
Effective supporting processes