ramin communications
Governance of Information and Communication Technology

Getting more from the time and money invested in online services

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10. Performance

Effectiveness of the online service - Return on Investment

• Are you reaching your target audience?
• Does website display and function correctly in your visitors' browsers?
• Can they navigate - find more information?
• Are your visitors transacting their business online?
• Responsiveness to Feedback from visitors and other channels?

www.ramin.com.au/itgovernance/value-of-online-services-10.shtml last updated 22 September 2008.
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