CITO juggling people, money, telephone, computers while balancing on one foot, on a wallramin communications
Governance of Information and Communication Technology

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Getting more from the time and money invested in online services

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1. Outline

  1. Examples of Online Services
  2. Objectives
  3. External Stakeholders
  4. Internal and Cross Agency Stakeholders
  5. Business Change
  6. Technological Change
  7. Marketing and Promoting e-services
  8. Conformance - standards and legal requirements
  9. Performance
  10. Reports and KPIs
  11. Summary

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